RETURN & REFUND POLICY

Return & Refund Policy

Effective Date: January 1, 2022

Thank you for shopping at VeloraJewels22.

We are committed to providing premium-quality jewelry and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are happy to help.

30-Day Free Returns

We proudly offer free returns within 30 days of delivery.

To be eligible for a return:

• The item must be returned within 30 calendar days after delivery.
• The jewelry should be unworn, unused, and in its original condition.
• Original packaging should be included whenever possible.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

Returns cannot be accepted for:

• Personalized or custom-made jewelry.
• Gift cards.
• Products intentionally damaged after delivery.
• Items returned beyond the 30-day return window.

Refund Process

After receiving and inspecting your return, we will notify you regarding the status of your refund.

If approved:

• Refunds are issued to the original payment method.
• Processing usually takes 5–10 business days depending on your financial institution.

Exchanges

If your jewelry arrives damaged, defective, or incorrect, we will gladly replace it at no additional cost.

Damaged Orders

Please contact us within 7 days of delivery and include clear photos of the product and packaging.

Return Shipping

We provide free return shipping for eligible returns.

Contact

Email: support@velorajewels22.online

Phone: (604) 526-4722